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Here's a list of old episodes in date order! There have been some great conversations so feel
free to binge them all!
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Episode 259 - We Should All Prioritise Product Delight! (with Nesrine Changuel, Product Coach & Author of “Product Delight“)
Episode 259: We Should All Prioritise Product Delight!
Nesrine Changuel, Product Coach & Author of "Product Delight"
About the Episode
On this episode, I speak to my friend Nesrine Changuel, product coach and author of the new book "Product Delight". Nesrine started her career at Bell Labs as a research engineer before moving into product management at Microsoft, Spotify, and Google, where she even held the title "PM for Delight" on Google Meet. Her work focuses on how products can go beyond functionality to create genuine emotional connections with users.
Episode highlights:
- Why Product Delight is more than just a “nice to have”, and isn't just confetti on your boring app
- The three pillars of Product Delight: reducing friction, anticipating needs, and exceeding expectations
- The difference between surface delight (like balloons on your Apple Watch) and deep delight (features that serve emotional and functional needs together)
- Why delight matters just as much in B2B products as in consumer apps, and why everything is B2H
- How to get buy-in from leaders and stakeholders by linking emotional connection to revenue, retention, and referrals
- The Delight Grid and Nesrine's four-step model for embedding delight into your product process
- The risks of chasing the wrong kind of delight (like Deliveroo's failed Mother's Day campaign or Apple's awkward gesture fireworks)
Buy the book
You can grab a copy of Product Delight here:
- Nesrine's site: https://nesrine-changuel.com/product-delight-book/
- Amazon UK: https://a.co/d/1J7JLZZ
Contact Nesrine
- Website: https://www.nesrine-changuel.com
- LinkedIn: https://www.linkedin.com/in/nesrinechanguel
- Newsletter: https://nesrinechanguel.substack.com
Related episodes you should like:
- We're All Responsible For Accessible Product Design (Holly Schroeder, Senior UX Researcher & Accessibility Advocate)
- Betting on the Value of Product Design at the Organisational Poker Table (Andy Budd, Executive & Design Leadership Coach & Founder @ Clearleft)
- Enabling Strategic Product Decisions through Product Operations and Portfolio Management (Becky Flint, CEO of Dragonboat)
- Getting into the Habit of Continuous Discovery (Teresa Torres, Author "Continuous Discovery Habits")
- Using Solution Tests to Make Sure You're Building Products Users Want (Jim Morris, Founder @ Product Discovery Group)
- Standing up for User Research... and User Researchers (Debbie Levitt, CXO @ DeltaCX and Author "Customers Know You Suck")
- Understanding & Interrupting Cognitive Biases in Product Design (David Dylan Thomas, Author "Design for Cognitive Bias")
- Valentine's Special! A Love Letter to Problems, not Solutions (Uri Levine, Founder @ Waze & Author "Fall in Love with the Problem, not the Solution")